Our certified ISO 9001 Quality Management System (maintained since 1999) allows us to consistently provide a service that meets our clients’ specified needs as well as any statutory regulations. Our system promotes continual improvement of our services as we consistently meet and exceed clients’ expectations by combining exceptional cleaning and maintenance services with industry leading customer service.
We utilise a number of internal tools to quantify the level of service provided to our clients including Site Audits, Site Inspections and Client Surveys. We believe that it is critical to continually monitor services collaboratively with clients to ensure that requirements are met and services are provided to the standard expected.
Our system effectively manages any non-conformances to ensure that any issues that arise are dealt with effectively and in consultation with the client.
All of our Client Services Managers are equipped with tablet technology that allows them to have instant access to client and site information including specifications, previous audit and inspection results and client communication. Our tablets also allow for immediate distribution of inspections to clients as well as effective electronic communication whilst away from the office.